Frequently Asked Questions and Order Details
What's your return policy?
No Returns for Non-Damaged Products: Unless the product arrives damaged, we do not accept returns for any reason.
Damaged Products: If your order arrives damaged, please contact our customer service within 7 days of receipt. We will provide instructions for returning the damaged item and issuing a replacement or refund. Contact us at: Info@BTSGroup.co
Exceptions: There may be exceptions to this policy in certain cases, such as defective products or errors in our fillment. Please contact our customer service from the contact page.
When will my order ship?
Standard Shipping Policy
- Shipping Costs: Flat rate Shipping costs are added to your order at checkout.
- Processing Time: We typically process orders within 3-5 business days.
- Estimated Delivery Times: Please allow 2-5 business days for domestic shipping. International shipping times may vary.
- Tracking: You will receive a tracking number via email once your order ships, allowing you to monitor its progress.
- Shipping Carriers: You'll receive an email with tracking info once your order has been processed and shipped. Standard shipping delivery windows vary between carriers, your location. If any disruption or delay occurs with your order, please contact the carrier to receive updated information.
Can I place the stickers on my vehicle?
Yes! Our stickers are made of heavy duty vinyl with strong adhesive. For best results, apply them to a dry, clean surface. They're waterproof and resistant for 2-3 years outdoors
Where can I learn more about gun safety?
We recommend researching some of these organizations: